Part Number
Send the full order number and quantity. Include nameplate version or option codes for an existing device.
Product Inquiry & Order Support
Find the details to send for a SINAMICS quotation, a product question or an existing order.
Details to Include
Product Information
State the product details you need to confirm. Include a manual or datasheet reference if relevant.
Parts Lists
Put each part number and quantity on a separate line. Add the equipment reference and delivery destination.
From Inquiry to Order
Send Requirements
Send the part numbers, quantities and company contact details. Include any configuration or packing questions.
Check the Quotation
Check the quoted references, quantities and terms. Ask about any missing detail before accepting the quotation.
Confirm the Order
Confirm the agreed details before placing your order. Keep the quotation or order reference for later correspondence.
Discuss Packing and Delivery
Include the product list, quantities and destination. Add any packing requirements that need to be considered with the order.
Follow Up on an Order
Include your quotation or order reference, the affected item and a description of the question. For an after-sales inquiry, explain what you received and what needs attention.
Email UsFrequently Asked Questions
How can I get a price?
Send the complete part number and required quantity. We will prepare a quotation with the applicable product and delivery terms.
What warranty do you provide?
We provide a standard one-year warranty on all brand-new, original products.
What payment methods do you accept?
We accept 100% payment by wire transfer before shipment. For products with a stated delivery lead time, a 30% deposit is required in advance, with the remaining 70% due before shipment. If you have an agent in China, contact us to arrange a transfer in RMB.
What shipping methods do you use?
We offer air, land and sea freight, depending on the destination and your delivery requirements.
When will my order ship?
Goods can normally be shipped within 1–3 days of receiving advance payment. Products with a stated delivery lead time follow that agreed schedule.
How are products packed?
Products are placed in their original boxes and sealed with labels. Bubble wrap provides cushioning, and sturdy outer cartons add protection during transport.
How can I request a quotation?
Use the inquiry form, email or WhatsApp to send the part number and quantity. You can also contact us by phone or scan the WeChat QR code on our contact page.