This Privacy Policy explains how we handle personal data when you visit siemens-drives.com, request a quotation or contact us about purchasing, technical support or after-sales service. It applies to the English, Indonesian and Russian versions of the website.

1. Who we are

SINAMICS Drives is the website brand used at siemens-drives.com. The website is operated by Xiamen Xinchenheng International Trade Co., Ltd., which is responsible for the personal data described in this policy.

Company: Xiamen Xinchenheng International Trade Co., Ltd.
Address: Xiamen Torch High-tech Zone Software Park Phase III, Xiamen, China.
Privacy contact: [email protected]

This policy covers personal data handled through siemens-drives.com and related business communications by email, telephone, WhatsApp or WeChat, depending on the contact channel you choose.

2. Personal data we receive

  • Inquiries and contact details. Information you submit may include your name, work email, company name, telephone or WhatsApp number, destination country and message. The website inquiry form requires the product, quantity, company, email address and message; WhatsApp is optional. Without sufficient contact or product details, we may be unable to respond or prepare a meaningful quotation.
  • Product and transaction information. This may include full Siemens order numbers, product models, quantities, specifications and information in nameplate photographs or documents you send by email or WhatsApp. If you place an order, we may also handle billing, delivery and after-sales records. Product information is personal data only when it relates to an identifiable person.
  • Technical and security information. When you submit an inquiry, our website records your IP address, the source page and the submission time. Website hosting systems may also process browser and device information, requested pages and security events to operate and protect the service.

Inquiry details are stored in our website system together with the source page, submission time and IP address. A notification containing the inquiry and source information is also sent to our sales email for follow-up. We use IP and email-based checks to limit repeated submissions and prevent abuse.

Please provide only information relevant to your request. Avoid sending unnecessary sensitive personal data, identity documents or payment card details. If you provide someone else’s personal data, ensure you are entitled to share it and tell them about this policy.

3. How we use personal data

  • Respond to requests for quotations, identify the requested product or accessory from its order number, and clarify technical requirements.
  • Communicate about availability, quotations, procurement and, where an order is placed, delivery and after-sales support.
  • Maintain relevant business correspondence and records, and meet applicable accounting, tax or other legal obligations.
  • Operate and protect the website, investigate misuse and resolve service issues.
  • Review website performance and improve product information, purchasing guides, technical guides and inquiry routes.

Submitting an inquiry is not, by itself, consent to unrelated marketing. Where marketing requires consent, that consent must be obtained separately.

4. Grounds for processing

Where we rely on consent, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

  • Steps requested before a contract or performance of a contract: handling your purchase request or order where you are the contracting party.
  • Legitimate interests, where recognized by applicable law: responding to business representatives, maintaining business relationships, and protecting and improving our services, subject to your rights and interests.
  • Legal obligations: retaining required records or responding to lawful requests.
  • Consent: optional processing where consent is legally required.

5. Cookies and website preferences

Cookies are small files stored in your browser. This multilingual website uses a language-preference cookie called pll_language to remember your selected language. Its configured lifetime is up to one year, unless you delete it earlier or your browser applies a shorter limit.

The site also uses temporary browser storage to support display compatibility, such as checking whether your browser can display emoji. This supports page rendering rather than visitor analytics.

Google Analytics and 51.la are not currently enabled on this website. If we introduce optional analytics or other non-essential tracking, we will update this policy and obtain consent where required before using those technologies.

You can block or delete cookies through your browser settings. Deleting the language cookie may require you to choose your language again. Blocking cookies does not remove inquiry details that you have already submitted; you can contact us about those records as described below.

6. Who may receive personal data

  • Company personnel responsible for inquiries, purchasing, technical support, orders or administration.
  • Service providers supporting website hosting, IT, email and business communications.
  • Suppliers or logistics partners where information is needed to respond to a request or fulfil an order.
  • Professional advisers, regulators, courts or other authorities where disclosure is legally required or necessary to establish, exercise or defend legal claims.

We limit the information shared to what the recipient needs for the relevant purpose. If you choose to communicate through WhatsApp or WeChat, the platform also processes information under its own terms and privacy policy.

7. International handling of data

Our company is located in China. Personal data you send us may therefore be received and handled in China. External communications providers, including WhatsApp or WeChat, may also process information in other countries, where data protection rules may differ from those in your location.

International transfers must meet the requirements of applicable law, including safeguards or additional consent where required. You may contact us for information about the recipients and transfer arrangements relevant to your data.

8. How long we keep data

We retain inquiry records for as long as needed to respond to the request and manage related follow-up. If a purchase follows, relevant records may be kept for order fulfilment, after-sales support, accounting, legal obligations and the handling of claims.

The appropriate period depends on the record, the status of the business relationship, applicable retention requirements and any unresolved dispute. Technical records are retained according to their operational purpose, security needs and applicable legal requirements.

Our policy is to delete or anonymize personal data when it is no longer needed for these purposes. You may contact us to ask about the retention criteria applicable to your information or to request deletion, subject to legal requirements.

9. Protecting personal data

We aim to protect personal data against unauthorized access, loss, alteration or misuse through appropriate organizational and technical measures. No method of internet transmission or electronic storage can guarantee absolute security. Please avoid including unnecessary confidential or sensitive personal information in an inquiry.

10. Your rights and privacy requests

Depending on the law applicable to you, you may have rights to request access to your personal data, correct inaccurate information, request deletion, restrict or object to processing, receive a portable copy of certain data, or withdraw consent. These rights are subject to legal conditions and exceptions.

To make a request, email [email protected] with the subject “Privacy Request” and describe your request. We may ask for proportionate information to verify your identity and locate the relevant records. We will handle requests within the period required by applicable law.

You may also raise a complaint with the data protection authority competent for your situation. Contacting us first does not limit that right.

11. External services and children

Links to other websites or services are governed by their own privacy practices. If you use WhatsApp, please also read the WhatsApp Privacy Policy. If you contact us through WeChat, consult the privacy terms applicable to your WeChat account. This policy explains how we handle the business messages we receive; it does not replace the platform’s policy.

Our website is intended for professional and business use, not for children. If you believe a child has provided personal data to us, please contact us so that we can assess and address the matter under applicable law.

12. Changes to this policy

We may update this policy when our services, data practices or applicable requirements change. The revised text and update date will appear on this page. Where required, we will provide additional notice or request consent for relevant changes.